Shipping & Returns
Shipping Policy
Shipping Policy:
Processing Time:
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Orders are processed within 1-3 business days.
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Processing time may be extended during peak seasons or promotional events.
Shipping Rates:
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US & Canada:
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Standard Shipping: (7-10 business days)
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Expedited Shipping: 3-5 business days)
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Jamaica:
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Local Shipping: (3-5 business days)
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Express Shipping: (1-3 business days)
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Shipping Partners:
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All shipments are handled by reputable carriers such as FedEx, DHL, and local postal services.
Tracking:
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Customers will receive a tracking number via email once the order is shipped.
Customs & Duties:
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US & Canada: Orders are typically not subject to customs duties.
Return & Exchange Policy
Return & Exchange Policy Eligibility:
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Items must be returned within 30 days of receipt.
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Items must be unworn, unwashed, and in original packaging with tags attached.
Non-Returnable Items:
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Sale items, gift cards, and intimate apparel are non-returnable.
Process:
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To initiate a return, contact customer service at support@tiphanymillen.com with your order number.
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A return shipping label will be provided for US and Canada customers. Jamaican customers are responsible for return shipping costs.
Exchanges:
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Exchanges are allowed for different sizes or colors, subject to availability.
Refunds:
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Refunds will be processed within 5-7 business days after receiving the returned item.
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Refunds are issued to the original payment method.